FD Community currently looking for two full time MSR II's: Please submit your resume below if you would like to be considered for these open positions.
The Member Solutions Representative II (MSR II) role is an all-encompassing role which requires the associate to deliver sales solutions, service and transactions to all members of the credit union. The MSR II will promote and maintain a positive work atmosphere by communicating in a manner consistent with professional standards to work effectively with members, co-workers, management and vendors. Demonstrate the credit union's core values of service, teamwork, integrity, and responsibility. The MSR II is expected to maintain operational excellence regarding financial transactions, general operations, account open and closing procedures and more. The MSR II must maintain compliance with Federal and State regulations as well as adhere to the credit union's policies and procedures at all times. The MSR II must meet or exceed the employee evaluation requirements.The MSR II will also process regular teller transactions for members, maintain accounts, accept loan payments, safe deposit box payments, processing of negotiable instruments, verify currency, balance cash drawers and other duties of the credit union.
Essential Functions & Responsibilities:
The MSR II must maintain, in good standing, operational excellence within the organization overall. The MSR II is expected to complete member transactions accurately, maintain a balanced cash drawer, complete all compliance modules when assigned, and be knowledgeable in areas of policy and procedures of the credit union.
The MSR II is expected to actively engage in conversations to uncover the needs of the credit union members and provide the members with additional products and services that can assist with the member's financial goals. The MSR II is expected to refer business to the appropriate department or vendor when needed. The MSR II is expected to take in loan applications and conduct loan closings when needed.
Other MSR II Duties may include. but are not limited to maintaining the vault and ATM, which requires daily balancing and replenishment of cash as needed. Additionally, the MSR II may serve as a back-up to process certain computer files including but not limited to ACH and Share Drafts, Item Processing, and/or debit card processing and more if needed.
MSR II is has a leadership role within the organization to all MSRs at or below their current level. The MSR II may be required to train another MSR on an ongoing or individualized basis as needed and should be actively looking to assist in other areas of the credit union during free time.
Community Involvement:
MSR's at any level may participate in community-based civic organization, non-profit, or volunteer on behalf of the credit union. Volunteer opportunities are made available to the staff throughout the year.