What can I do with Mobile Banking?
With the first release of FD Community Federal Credit Union mobile banking, you can:
- Check your balances
- View and search transaction history
- Transfer money between accounts
- Pay Bills
- Find ATM and branch locations
Do I need internet access on my mobile device?
Yes. You must have Internet access on your cell phone to use all the features of this service. If you do not have Internet access, please contact your service provider for details on specific fees and charges.
Is there a fee to use FD Community Federal Credit Union’s mobile banking services?
FD Community Federal Credit Union mobile banking is provided at no cost to our members. However. data charges by your mobile phone provider may apply, and are the responsibility of the mobile phone owner.
What is the difference between FD Community Federal Credit Union Mobile Website and the apps?
Both are free from FD Community Federal Credit Union and both offer easy access to your accounts. You must have a supported Apple or Android device to download the app, while our Mobile Website can be accessed by any smartphone or web-enabled device. The features of the FD Community Federal Credit Union Mobile website are pretty much the same as the app, but the app uses your phone’s built-in features to provide a more customized experience.
How do I access the FD Community Mobile Website?
From a mobile device with Web browsing capabilities and an active data plan, all you have to do is open a browser and go to our homepage at www.fdcommunityfcu.org. Click on the “e-Branch login” button to access the mobile website home page.
Enter your user ID and password – the same you use for Online Banking – and select the Log In button. The first time logging in you will be asked to confirm your identity by responding to a phone call or text message. Your logon to Mobile Web Banking will then proceed.
Is mobile banking secure?
Yes. Just like in FD Community Federal Credit Union Online Banking, we use the same 128-bit encryption to help keep your information secure and private. FD Community Federal Credit Union mobile banking does not store any personal or account information on your phone.
What if my mobile phone is lost or stolen?
If your phone is ever lost or stolen, you should notify your carrier right away. No one can get to your FD Community Federal Credit Union account information without knowing your username and password. If you feel your password needs to be reset, log into FD Community Federal Credit Union Online Banking from your pc and change your password. If necessary, you can also contact us to turn off your Mobile Banking service.
Do I need a user name and password to access the FD Community Federal Credit Union Mobile Website?
Yes, but you must be an Online Banking user. Your user name and password are the same for Mobile Web and Online Banking.
If I don’t have FD Community Federal Credit Union Online Banking, how do I get FD Community Federal Credit Union Mobile Banking?
Call the Credit union during normal business hours at 203-753-9201 and have a member service representative register you for Online Banking. It only takes a few minutes and once complete you will be able to access your accounts through Mobile Banking too.
Why does my mobile banking screen look different than my friend's screen even though we both bank at FD Community Federal Credit Union?
Each mobile device model and service provider offers a variety of web browser applications, and Mobile Web is capable of adjusting to most types of phones that offer web access. However, different mobile devices may display a variety of font sizes, colors and buttons.